Car City Support

Dive into our FAQs, and get tailored support for any issue

Frequently Asked Questions

What are Car City's opening times? minus plus


Monday: 9AM–6PM
Tuesday: 9AM–6PM
Wednesday: 9AM–6PM
Thursday: 9AM–6PM
Friday: 9AM–6PM
Saturday: 9AM–2PM
Sunday: Closed

Service/Body Shop/Parts

Monday: 7:30AM–5PM
Tuesday: 7:30AM–5PM
Wednesday: 7:30AM–5PM
Thursday: 7:30AM–5PM
Friday: 7:30AM–5PM
Saturday: 8AM–12PM
Sunday: Closed

Where is Car City located? minus plus

Car City is located in Grand Cayman, Cayman Islands.

There are two physical locations, one for Sales and one for Service/Body Shop/Parts.

Click here to view our Google Maps location.

What’s included in my new vehicle warranty? minus plus

Each new vehicle purchased at Car City comes with a manufacturers warranty.
Suzuki Passenger: 5 years or 100,000 KM
Suzuki Commercial: 3 years or 60,000 KM
Honda: 3 years or 60,000 KM
Jeep, Chrsyler, Dodge: 3 years or 60,000 KM
Ram: 3 years or 36,000 miles
Misubishi: 3 years or 60,000 KM

Why must I follow a service schedule in order to maintain my vehicle warranty? minus plus

Each new vehicle purchased from Car City comes with a 3 or 5 year (depending on the vehicle make) warranty.

It is important to follow the service schedule provided with your new vehicle to maintain your warranty.

Should the vehicle owner not properly maintain service intervals on their vehicle, they risk invalidating their warranty. Your vehicle service schedule is a kilometer timeline that provides service details based on your mileage. You should schedule a service with the Car City Service Department at these kilometer intervals, or every four (4) months, whichever occurs first.

What is Priority Service? minus plus

Each new vehicle purchased from Car City comes with six (6) free Priority Services at regular intervals for the first 30,000 kilometers. A Priority Service covers oil and filter replacements only and does not cover full annual service required by the manufacturer.

Any charges incurred at the time of service, outside of oil and filter replacements and warranty covered costs, are to be covered by the customer.

Can I trade in my vehicle? minus plus

Yes; however, all used vehicles will undergo an assessment and inspection by the Car City Service Department prior to trade in.

Do you sell used cars? minus plus

Yes; however our selection is limited.

When you purchase a used vehicle, we provide as much detail on vehicle history as we have available. If the vehicle is still within the manufacturers warranty, you will receive the remainder of that warranty. If the vehicle is out of warranty, you will receive up to 90 days warranty.

Can I order a specific vehicle through Car City? minus plus

Yes, we can work with you build your dream vehicle and place an order with the manufacturer.

However, note that not all vehicles, trims and models are available for export to the Caribbean or for custom ordering, and manufacturer timelines and shipping restrictions may cause delays.

Does Car City Service offer a shuttle service? minus plus

A shuttle service is available 8AM-10AM Monday-Friday, and offers rides from the service center.

The shuttle service does not pick up customers.

The shuttle operates in Central George Town from 8AM-9:30AM and in West Bay Road / Walkers Road from 9:30AM-10AM.

Does Car City offer a towing service? minus plus

No, we do not offer a towing service should you vehicle break down.

However, we have a wide network of partners we can recommend should you need recovery services.

Does Car City offer loaner vehicles while my car is in the shop? minus plus

No, we do not offer loaner vehicles; however, we work directly with Avis Cayman to provide discounted rates should you need a rental while your vehicle is in the shop.

Does Car City offer window tinting on new vehicles? minus plus

While we do not provide a window tinting service at Car City Body Shop, we can work within our network of trusted partners to have the windows on your new vehicle tinted for you.

I am moving to the Cayman Islands. Do I need to own a car in Cayman? minus plus

While Grand Cayman has taxi and public bus services, it is not always convenient or time permissive to rely on these services. Owning your vehicles in Cayman is suggested for a more convenient day to day.